To view our comprehensive policy, please click here.
Shipping
- Once your order is shipped, a tracking number will be sent to your email.
- Shipping times are estimates and may be delayed due to weather, customs, or courier issues.
- International shipments may incur customs fees or import taxes, which are the customer’s responsibility.
- We are not responsible for lost or stolen packages. For damaged items, contact us with clear photos.
- USPS is solely responsible for delivery once the package is transferred to them.
Returns & Refunds
- Items may be returned within 30 days of receipt with proof of purchase.
- Non-returnable items: gift cards, personalized products, sale items, and hygiene-related products.
- Approved refunds are issued to the original payment method within 3–5 business days.
- Return shipping costs are covered only if the item is defective; otherwise, they are the customer’s responsibility.
- Exchanges are offered only for defective or damaged items.
